Refund policy

(WE DON'T ACCEPT RETURN)

REFUND & REPLACEMENT

  • 3+ fish loss: replacement provided (processed with next order, may include 15–20% discount depending on case)

  • 1–2 fish loss: refund only

  • All decisions are case-based after review

 

 

REQUIREMENT

  • Clear unboxing video required (before opening the bag)

  • Report within 4 hours of delivery

  • Provide clear photos of fish in unopened bag

     

 

EXTENDED SUPPORT (GOODWILL)

 

Within 4 hours (DOA)

  • Replacement or refund (case-based)

Within 24 hours

  • Store credit equal to fish loss

  • Valid for next order only

Within 24–48 hours

  • 1 free pair on next order

    or

  • 10% OFF (pair/trio orders)

 

CONDITION

  • Valid proof required (video + photos)

  • Proper acclimation required

  • Coverage applies to shipping-related issues only